Policies
Returns made simple
We want every order from The Pug to arrive ready for your next match or collection update. If something is off, review the return steps below and reach out so we can help keep the process quick and clear.
Return guidelines
Here’s how returns work for sealed products, accessories, and order issues at The Pug.
What items can be returned?
Unopened and unused eligible items may be returned within 14 days of delivery. Products must be in original condition and packaging.
What items are final sale?
For collector protection, opened trading card products, single cards, and items marked final sale are not eligible for return unless they arrive damaged or incorrect.
How do I start a return?
Send your order number and reason for return through our Contact page. We’ll review the request and reply with next steps.
Who pays return shipping?
Customers are generally responsible for return shipping unless the item was damaged, defective, or we sent the wrong product.
When will I get my refund?
Approved returns are refunded to the original payment method after the item is received and inspected. Please allow 5 to 10 business days for processing.
What if my order arrived damaged?
If your package arrives damaged, contact us promptly with photos of the item and packaging so we can help resolve the issue as quickly as possible.